FAQ
Booking
How do I make a reservation?
You must fill out an Application Form online and make a payment to reserve the tour package, except for a customized tour. Reservations cannot be made over the telephone, nor can we hold spaces without the application form and payment.Once the payment is succeeded you will receive a confirmation email.For assistance, please feel free to call us at +886 2 27085100 or ask us questions online : www.justaiwantour.com or https://www.facebook.com/Justaiwantour/
How long will it take to get a customized tour quote? 
Once you fill out the form on our website, depending on the time of year and extent of your travel plans, it may take at least 3 days to prepare a proposal or a quotation.
What does the price of my trip include/ exclude?
Basically, including and excluding would be mentioned on tour description, please realize all of it before you book.
Why do I need to log in if I want to book a tour?
Because we need all of your information for tour guide and insurance company.
Tour guides
What will my tour guide be like?
Our professional tour guides are all fluent in English, Mandarin or other languages. And when we say ‘professional,’ we mean it: All of our guides are fully trained and ready to share their extensive knowledge of local history, culture, geography, architecture, artifacts and amenities with you —happy to help in any way that they can, and dying to tell you all about Taiwan!
Payment
How can I pay my tour?
Once you confirmed your booking, there is a button for you to do the payment process.
How do I know if my payment is complete?
After you paid, you will receive an confirmation e-mail.
Is my money safe when I pay?
Yes, we are cooperating with PayPal, so your money will be safe with our payment system.
Payment methods:
1.Bank transfer   The bank information is written on the formal quotation. Your bank may charge a transfer fee for this option. For international transfers, you are always charged a ‘cross border transfer’ fee on top of the package price. Your bank will be able to provide you with more information about this. 2. Credit card  You can pay by credit card. We accept MasterCard and VISA. However, fees for packages will be charged by NTDollars and we reserve the right to convert and charge this amount in your credit card currency.Your bank may impose additional fees on the transaction, over which we have no control. Please note that exchange rate fluctuate daily.
Cancellation policy
Classic/ Depth experience Tour
Cancellation made less than 24 hours before departure is non-refundable. Cancellation made between 48~24 hours before departure will charge 50% of full payment.Cancellation made more than 72 hours before departure will offer full refund.
Customized Tour
Cancellation made less than 30 days prior to clients’ arrival day will charge 10% of full payment; cancellation made less than 14 days will charge 30% of full payment;cancellation made less than 7 days will charge 100% of full payment.
What happens to my money when my tour advised non-operative? 
If it’s not because your personal issue . In most instances, if not all, Justaiwantour.com will provide our alternative offer in tour departure date, or tours that are fairly similar in duration or itinerary.
Travel Fund  
Justaiwantour's loyalty program has introduced travel fund, can be accumulated by buyinging tours online.
Total Travel Fee Cash Back Travel Fund %
Classic/Depth Experience Tour
Customized Tour
3%
5%
How do I spend travel fund ?
In the Payment section, select the online payment, the third step in the checkout page - confirm the order, you will be able to choose to use the travel fund to offset the purchase of the tour. If you choose the promotion code, you cannot use the travel fund pay for the tour at the same time.
How long is Travel fund valid for?
Travel fund is valid for one year. For the exact expiration date, please see the details under [Completed Tour] in [My Account].
Justaiwantour’s loyalty program has introduced travel fund, can be accumulated by buyinging tours online.
Justaiwantour’s loyalty program has introduced travel fund, can be accumulated by buyinging tours online.
Total Travel Fee Cash Back Travel Fund %
Classic/Depth Experience Tour
Customized Tour
3%
5%
Where can I see how much travel fund I have?
Click Sign in at the top right-hand corner of our home page. After signing in or registering, a menu will appear when you hover over My account. You will see details of your travel fund.
Others
Travel time
In winter, the average monthly temperature ranges from 15 to 20°C across the island, while mid-30s are common in the summer. Temperatures in the high mountains can be substantially lower than on the plains. In general, autumn and winter are the best times to visit Taiwan. Taiwan has a subtropical monsoon climate, with wet, humid summers and short, relatively mild winters (though it often snows on the highest peaks) affecting the best time to visit. The north tends to be several degrees colder, and a lot wetter, than the tropical south. The northeast monsoon lasts about six months from October to late March and brings wet weather to Keelung and the northeast side of the island, while central and southern regions stay relatively dry. The southwest monsoon starts in May and ends in late September, primarily affecting the south. The latter part of this monsoon season is associated with typhoons that batter the east coast and central mountain range, with an average of two to three direct hits a year. That’s not the end of the rain, however – the annual“plum rain” season can bring two months of rain any time between early spring and early summer, affecting the whole island. hough early summer (May to July) can also be pleasant at higher elevations and in the north, and the high temperatures in midsummer make watersports and beaches far more tempting at this time.